1. Deposits and Payments

 

1.1. To secure a booking, a non-refundable deposit or full payment may be required, as specified in the terms of the service agreement or booking confirmation.

1.2. The remaining balance for the services is due before the delivery of the final product, as outlined in the terms of the service agreement or booking confirmation.

 

2. Cancellations by the Client

 

2.1. If you decide to cancel your booking for any reason, please notify us as soon as possible in writing or via email.

2.2. Depending on the timing of the cancellation, the following refund policy will apply:

- Cancellation more than 30 days prior to the scheduled service date will receive a partial refund minus non-refundable deposit.

- Cancellation within 29 days of the scheduled service date will receive no refund or partial refund.

 

3. Cancellations by Heyday Moments

 

3.1. In the unlikely event that we need to cancel or reschedule a booking due to circumstances beyond our control (e.g., illness, equipment failure, or unforeseen emergencies), we will make reasonable efforts to offer an alternative date or provide a full refund of any payments made.

 

4. Unsatisfactory Service

 

4.1. We strive to provide high-quality photography and videography services that meet or exceed your expectations.

4.2. If you are unsatisfied with the services provided, please contact us within 14 days of receiving the final product, and we will make reasonable efforts to address your concerns and find a satisfactory resolution.

4.3. Refunds or partial refunds will be evaluated on a case-by-case basis, taking into consideration the nature of the issue and the specific circumstances.

 

5. Non-Refundable Circumstances

 

5.1. The following circumstances are considered non-refundable:

- Change of mind or personal preferences after the service has been completed.

- Delays or interruptions caused by the client or third parties.

- Inability to capture specific moments or elements due to unforeseen circumstances or events beyond our control.

 

6. How to Request a Refund

 

6.1. To request a refund, please contact us in writing or via email, providing the necessary details and supporting documentation, such as proof of payment and the reason for the refund request.